FRISK Software International


Please note! Due to diminishing support from Microsoft for Windows 98, 98SE and ME, the version 3 of F-PROT Antivirus for Windows has been ceased with the current subscription. FRISK Software will continue its support and the virus signature files updates for a few more months but will be discontinued completely sometime later this year. This is slightly ahead of the previously announced schedule. For further information, see Life cycle policy for F-PROT Antivirus for Windows.

Here you will find step-by-step instructions with technical how-to information on configuring, installing, uninstalling, updating, administering F-PROT Antivirus.

Please select the appropriate category

Download and Installation

  1. Download F-PROT Antivirus for Windows.
  2. Install F-PROT Antivirus for Windows.
  3. Install F-PROT Antivirus over a network.
  4. Uninstall F-PROT Antivirus for Windows.

Subscription and Customer Number

  1. Check the status of my subscription.
  2. Buy a subscription online
  3. Renew your subscription
  4. Subscribe from trial to the registered version.
  5. Enter your Customer Number in the program.
  6. Retrieve your Customer Number.

Virus scan and Disinfection

  1. Virus removal instructions
  2. Removal instructions for Agent
  3. Run a virus scan
  4. Perform a normal scan
  5. Perform an advanced scan
  6. Scan your computer with the Command-Line Scanner.
  7. Disinfect infected archives
  8. Eliminate the infection from "c:\system volume information\restore" folder.
  9. Test the scanner with the EICAR test file.
  10. What to do if the RealTime Protector detects W32/XCP.A.

Updating and Upgrading

  1. Updating automatically.
  2. Updating manually.
  3. Updating from the Internet.
  4. Updating from the local network.
  5. Updating through a proxy server.
  6. Upgrade F-PROT Antivirus for Windows.
  7. Keep the virus signature file up to date.

Troubleshooting

  1. Create a list of the viruses that F-PROT Antivirus detects.
  2. Delete and edit files from the registry
  3. Delete the contents of my temporary internet files folder.
  4. Delete the files in Content.IE5 folder.
  5. Import/export settings for F-PROT Antivirus
  6. Optimize the download speed when retrieving new virus signature files
  7. Recover userinit.exe for Windows XP
  8. Store the virus signature files in another folder than the default one.
  9. Uninstall the XCP copy protected software
  10. Disable System Restore.
  11. Delete unnecessary files using Disk Cleanup.
  12. What to do if you receive an invalid login when registering online.
  13. What to do if you had the trial version and you are unable to install the licensed version.
  14. What to do if you are repeatedly being redirected back to the Customer Sign-in page when downloading the program.
  15. What to do if you receive a cookie error when signing in to the Customer Zone.
  16. What to do if you cannot access the downloading page in the Customer Zone after a successful logon.
  17. What to do if you receive a "F-StopW(Open VDD)" error.
  18. What to do if you think that F-PROT Antivirus is slowing down your system.
  19. What to do if you receive a "The handle is invalid" error message when you try to run F-PROT Antivirus.
  20. What to do if the scheduled update does not work when no one is logged onto the computer.
  21. What to do if you receive a "Invalid archive (The virus signature container seems to be corrupted)" error message.
  22. What to do if you receive a runtime error and abnormal program termination when I update.
  23. What to do if limited users are unable to update the virus signature files.
  24. What to do if you receive a "To run this program you must have write permission on folder" error message.
  25. What to do if you receive a "Failed to set file attribute to writable" error message.
  26. What to do if you receive a "Unable to open registry for writing" error message.
  27. What to do if the virus signature files are corrupted.
  28. What to do if you receive a "Failed to retrieve information about the status of your update subscription" error message.
  29. What to do if you receive a "Subscription expired" error message.
  30. What to do if you receive a "No connection (The operation timed out)" error message.
  31. What to do if you receive a "No connection (The server name or address could not be resolved)" error message.
  32. What to do if you receive a "Failed to retrieve updates from server. System error: The virus signature container seems to be corrupted. System error: 10" error message.
  33. What to do if you receive a "No connection (The system cannot find the file specified)" error message.
  34. What to do if you receive a "Broken connection (The connection with the server was reset)" error message.
  35. What to do if you just renewed your subscription but receive an error "Subscription expired" when trying to update.


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F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
Stay up to date with life cycle policies for F-PROT Antivirus for Windows.
Definitions of common antivirus terminology.


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