Here you will find step-by-step instructions with technical how-to information on configuring, installing, uninstalling, updating, administering F-PROT Antivirus.

Please select the appropriate category

• Download and Installation
• Subscription and Subscription Key
• Automatic scanners
• Virus scan and Disinfection
• Advanced program settings (advance scan, scheduled scan, exclusions, backup files, logs and more..)
• Updating and upgrading
• Others

Download and Installation

1. Downloading and installing F-PROT Antivirus.
2. Uninstall F-PROT Antivirus.
3. What to do if you receive an invalid login when registering online.
4. What to do if you had the trial version and you are unable to install the licensed version.
5. What to do if you are repeatedly being redirected back to the Customer Sign-in page when downloading the program.
6. What to do if you receive a cookie error when signing in to the Customer Zone.
7. What to do if you cannot access the downloading page in the Customer Zone after a successful logon.

Subscription and Subscription Key

1. Buy a subscription within the program.
2. Get a trial subscription within the program.
3. Upgrade from trial to the registered version of F-PROT Antivirus for Windows
4. Check the status of your subscription.
5. Obtain a Subscription Key.
6. Enter the Subscription Key in the program.

Automatic scanners

File system protection, Outlook e-mail protection and Internet Explorer protection

1. Set up the automatic scanners.
2. Enable and disable the automatic scanners.
3. Confirm the status of the automatic scanners.
4. Exclude files from the automatic scanners.

Virus scan and Disinfection

1. Virus removal instructions.
2. Removal instructions for Agent
3. Run a virus scan on my computer.
4. Perform a manual scan.
5. Perform a full scan on my computer.
6. Scan individual files or folders.
7. Scan my computer with the F-PROT Antivirus Command-Line Scanner.
8. Disinfect infected compressed archives.
9. Eliminate the infection in the "C:\system volume information\restore" folder.
10. Test F-PROT Antivirus with EICAR test file.

Advanced program settings (advance scan, scheduled scan, exclusions, backup files, logs and more..)

1. View, add, run, change or delete advanced scan.
2. View, add, delete or edit scheduled tasks.
3. View, add or delete excluded files, folders, and extensions.
4. View, rescan, restore or remove the quarantined items.
5. Automatic scanning of quarantined items.
6. View, restore or remove the backed up files.
7. View event logs.
8. Modify the event log size.
9. Filter the event type for fprotlog.
10. Report all scanned objects in scan report.
11. Report possible unwanted applications.
12. View scanned reports.
13. Customize advanced scan report.

Updating and upgrading

1. Get the latest version of F-PROT Antivirus.
2. Update the virus signature file.
3. How to keep my program up to date.
4. Upgrade to the latest version of F-PROT Antivirus.
5. Set up automatic updates
6. Set up local network update location.
7. Check for updates.
8. Set up your proxy server.
9. What to do if you receive a "Unable to connect to server" error message.
10. What to do if you receive a "Your subscription has expired" error message.
11. What to do if you receive a "Update location not found" error message.
12. What to do if you receive a "Your subscription key is invalid" error message.
13. What to do if you receive a "Subscription key doesn't match client application" error message.
14. What to do if you receive a "Error in server communication" error message.
15. What to do if you receive a "Failed to install updates" error message.
16. What to do if you receive a "Subscription key is missing" error message.

Others

1. Enable and disable password protection.
2. What to do if you forgot your password (password protection).
3. Make a sound when a virus is found.
4. Display F-PROT Antivirus icon in the system tray.
5. Check which version of F-PROT Antivirus I am running.
6. Stop or restart FProtTray.exe.
7. Stop or restart F-PROT Antivirus system service (FPAVServer.exe).
8. Restart your computer in Safe Mode with Command Prompt.
9. Disable System Restore.
10. Delete unnecessary files using Disk Cleanup.
11. What to do if you think that F-PROT Antivirus is slowing down your computer.