Summary

Product:	F-PROT Antivirus for Windows
Version:	3

Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.

You receive a "No connection (The operation timed out)" error message

Error message that appears: "Updater: No connection (The operation timed out)"

The reason for this error is that our servers are currently busy and the browser timed out while trying to retrieve the virus signature files.

Solution:

This is most likely a temporary issue. Therefore we urge you to try to update the virus signature files again if this error occurs. If the problem persists please check the following:

1. Check the connection. If you are not connected to the Internet, an update of the virus signature files via the Internet will not function.
2. What version of F-PROT Antivirus is installed? Please make sure you have the latest version available. The current version is 6.0.9.1. Please upgrade if necessary.
3. Do you have a firewall installed? Many personal firewalls take it upon themselves to close all traffic unless it is explicitly opened. Make sure that the Updater is “allowed” through to update.
4. Do you connect through a proxy? F-PROT Antivirus Updater does not support Proxy authentication, i.e. you cannot set user and password to connect through proxy.
5. Do you have Internet Explorer installed on your computer? Please note that you have to Internet Explorer 4.0 or newer installed on your computer to be able to use the Updater. Check whether Internet Explorer is set to “work offline”. If that is the case set it to “work online”.
6. Make sure that your Customer Number is correct. If you do not remember your Customer Number, please contact our sales department and include the name that was used to purchase the license.
7. If none of the above solves your problems contact support.

See also:

• You receive a "No connection (The connection with the server was reset)" error message
• You receive a "No connection (The server name or address could not be resolved)" error message
• You receive a "No connection (The system cannot find the file specified)" error message
• Error messages from F-PROT Antivirus Updater

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