Summary

Product:	F-PROT Antivirus for Windows
Version:	3

Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.

You receive a "Failed to retrieve information about the status of your update subscription" error message

Error message that appears:

The reason for this error is that F-PROT Antivirus Updater is unable to connect to the Internet.

Solution:

1. Check the connection. If you are not connected to the Internet, an update of the virus signature files via the Internet will not function.
2. What version of F-PROT Antivirus is installed? Please make sure you have the latest version available. The current version is 6.0.9.1. Please upgrade if necessary.
3. Do you have a firewall installed? Many personal firewalls take it upon themselves to close all traffic unless it is explicitly opened. Make sure that the Updater is “allowed” through to update.
4. Do you connect through a proxy? F-PROT Antivirus Updater does not support Proxy authentication, i.e. you cannot set user and password to connect through proxy.
5. Do you have Internet Explorer installed on your computer? Please note that you have to Internet Explorer 4.0 or newer installed on your computer to be able to use the Updater. Check whether Internet Explorer is set to "work offline". If that is the case set it to "work online".
6. Make sure that your Customer Number is correct. If you do not remember your Customer Number, please contact our sales department and include the name that was used to purchase the license.

Please see also, How to enter your Customer Number in the program.

7. If none of the above solves your problems contact support.

See also:

• F-PROT Antivirus latest product versions and virus signature files
• How do I keep the virus signature files up-to-date?
• How can I check the status of my subscription?
• I just renewed my subscription but receive an error "Subscription expired" when trying to update
• You receive a "Subscription expired" error message
• Error messages from F-PROT Antivirus Updater

Feedback | Contact Technical Support | Contact Sales Support