| Product: |
F-PROT Antivirus for Windows
|
| Version: |
3
|
|
Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of
version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.
The RealTime Protector only detects, it does not disinfect. If the OnDemand Scanner is unable to
disinfect it is likely that the reason is one of the following:
- The infection is located in the system volume information folder and is therefore locked in
the system restore. For further information, see
The RealTime Protector displays a message
saying that files in "C.\system volume information\restore" are infected.
- The infection is located in a system file in Windows and Windows has locked the file and so the
OnDemand Scanner does not have write access to disinfect the file. In that case you will have to
use the DOS/CMD scanner to disinfect your computer. For further information, see
I have a virus.
What should I do? and select the appropriate operating system
- The infection is located within an archive and F-PROT Antivirus does not support disinfecting
within archives. When dealing with files inside archives, you can safely open the archive to see
whether it contains any other files than the one that was detected by F-PROT Antivirus. If there
are no other files, the archive is likely to have been created by some virus dropper and therefore
the archive can be safely deleted.
