FRISK Software International

Summary
Product: F-PROT Antivirus for Windows
Version: 3

Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.


F-PROT Antivirus is detecting a virus on my system but neither the RealTime Protector nor the OnDemand Scanner are disinfecting it

The RealTime Protector only detects, it does not disinfect. If the OnDemand Scanner is unable to disinfect it is likely that the reason is one of the following:
  1. The infection is located in the system volume information folder and is therefore locked in the system restore. For further information, see The RealTime Protector displays a message saying that files in "C.\system volume information\restore" are infected.


  2. The infection is located in a system file in Windows and Windows has locked the file and so the OnDemand Scanner does not have write access to disinfect the file. In that case you will have to use the DOS/CMD scanner to disinfect your computer. For further information, see I have a virus. What should I do? and select the appropriate operating system


  3. The infection is located within an archive and F-PROT Antivirus does not support disinfecting within archives. When dealing with files inside archives, you can safely open the archive to see whether it contains any other files than the one that was detected by F-PROT Antivirus. If there are no other files, the archive is likely to have been created by some virus dropper and therefore the archive can be safely deleted.


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F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
Stay up to date with life cycle policies for F-PROT Antivirus for Windows.
Definitions of common antivirus terminology.


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