Summary

Product:	F-PROT Antivirus for Windows
Version:	6

You receive an "Unable to connect to server" error message

If you try to download updates, you may receive the following error message:

"Unable to connect to server"

This issue may occur if your computer has Internet connection problem.

To fix this problem, please check the following:

1. Check your Internet connection. If your computer is not connected to the Internet, F-PROT Antivirus will be unable to connect to the server.
2. Do you have a firewall installed? Many personal firewall's take it upon themselves to close all traffic unless it is explicitly opened. Please make sure that F-PROT Antivirus is 'allowed' through to update.
3. Do you connect through a proxy? Make sure you have configured the proxy settings correctly. For detailed instructions, see How to set up proxy server.
4. Do you have Internet Explorer installed on your computer? Please note that you need Internet Explorer 4.0 or newer installed on your computer so that F-PROT Antivirus can update. For further information, see What are the system requirements for F-PROT Antivirus?

If the problem persists, please contact technical support.

See also:

• What to do if you are having problems when updating

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