FRISK Software International

Summary
Product: F-PROT Antivirus for Windows
Version: 3

Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.


I have a virus. What should I do?

If your computer is infected with a virus, please do the following:

  1. Upgrade to the latest version of F-PROT Antivirus.
  2. Update the virus signature files. Do the following:
    • Run F-PROT Antivirus.
    • From the main menu, click the Updater button.
    • Click the Update button and when finished, click Close.

  3. Shut down all Network Drives to constrain the virus. In a home network where you are the administrator, you can easily unplug your network cable or Internet connection to constrain the virus.
  4. Disable the System Restore feature (only for Windows XP and ME users). Do the following:
  5. Windows XP

    • Log on as the Administrator or with the details of the user that has administrator rights.
    • Close all open programs.
    • Right-click My Computer on Windows desktop.
    • Select Properties.
    • Click System Restore.
    • Check Turn off System Restore checkbox.
    • Click Apply and then Yes to delete all existing restore points.
    • Click OK and restart the computer.

    Windows ME

    • Log on as the Administrator or with the details of the user that has administrator rights.
    • Close all open programs.
    • Right-click My Computer on the Windows desktop, and then click Properties.
    • Click the Performance tab.
    • Click File System.
    • Click Troubleshooting tab.
    • Check Disable System Restore, click OK.
    • Click Yes to restart.


  6. Delete files in Temporary Internet Files folder and Content.ie5 folder by using the Disk Cleanup. Do the following.
    • Open the Disk Cleanup by clicking Start, point to All Programs, point to Accessories, point to System Tools, and then click Disk Cleanup. Disk Cleanup will then calculate how much space you will be able to free on your hard drive.
    • Select Downloaded Program Files and Temporary Internet Files and click OK.
    • Click Yes to confirm performing these actions.

  7. For Windows ME, create a Windows startup disk. Do the following:
  8. Important! Create a Windows startup disk to another computer which is clean.

    1. Insert a blank floppy disk into the floppy disk drive.
    2. Click Start > Setting > Control Panel > Add/Remove programs.
    3. In the Add/Remove Programs properties, click Startup Disk.
    4. Please note that when creating a startup disk Setup will delete any existing files on the floppy disk.

    5. Click OK.

  9. For Windows XP/2003/2000/98, restart your computer in Safe Mode with Command Prompt and then scan your computer with the Command-Line Scanner. Please select the operating system that is running on your computer:

If you are not sure which Windows operating system is running on your PC, please follow the instructions below:

  1. Click Start and select Run.
  2. In the "Run" window, type winver and then click OK.
  3. The "About Windows" displays which version of Windows your computer is running.
  4. The red arrow in the image below points to the name of the operating system.

Disinfecting viruses with the Command-Line Scanner in Windows 98

  1. Restart your computer.
  2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a menu.
  3. In the Startup menu, select the option for Safe Mode command prompt only using the arrow keys and then press enter on your keyboard.
  4. At the command prompt type:
  5. c:[ENTER]
    cd\[ENTER]
    cd progra~1[ENTER]
    cd fsi[ENTER]
    cd f-prot[ENTER]
    f-prot c: /disinf /auto /report=dosrep.txt[ENTER]

  6. When the scan has completed, restart your computer.
  7. The command, c: /disinf /auto /report=dosrep.txt scans drive C: and automatically disinfects infected/suspicious files. Then creates a scan report named dosrep.txt (user defined report name). To view your scan report, browse "C:\Program Files\FSI\F-Prot" (default location) and open "dosrep.txt". Please note that the scanning must be done for each drive individually. For further information, see Command-Line Scanner scanning switches.

  8. When the scan has completed, please restart the computer in normal mode.

NB! If the scanner simply runs for about 2-3 seconds and then reports that it only scanned the boot sector and mbr it is likely that you did not put a space in between the commands. There is a space in front of all the commands, i.e. SPACE /disinf SPACE /auto etc.

If you prefer to view the Command-Line Scanner menu, type: f-prot.exe at the last command and then use the arrow keys on your keyboard to navigate. The menu looks like this:

Disinfecting viruses with the Command-Line Scanner in Windows ME

  1. Boot into DOS using a Windows startup disk.
  2. At the command prompt type:
  3. c: [ENTER]
    cd\[ENTER]
    cd progra~1[ENTER]
    cd fsi[ENTER]
    cd f-prot[ENTER]
    f-prot c: /disinf /auto /report=dosrep.txt[ENTER]

    The command, c: /disinf /auto /report=dosrep.txt scans drive C: and automatically disinfects infected/suspicious files. Then creates a scan report named dosrep.txt (user defined report name). To view your scan report, browse "C:\Program Files\FSI\F-Prot" (default location) and open "dosrep.txt". Please note that the scanning must be done for each drive individually. For further information, see Command-Line Scanner scanning switches.

  4. When the scan has completed, restart Windows.
  5. NB! If the scanner simply runs for about 2-3 seconds and then reports that it only scanned the boot sector and mbr it is likely that you did not put a space in between the commands. There is a space in front of all the commands, i.e. SPACE /disinf SPACE /auto etc.

    If you prefer to view the Command-Line Scanner menu, type: f-prot.exe at the last command and then use the arrow keys on your keyboard to navigate. The menu looks like this:

Disinfecting viruses with the Command-Line Scanner in Windows 2000/2003/XP

  1. Restart your computer.
  2. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows Advanced Options menu.
  3. At this menu, select the option for Safe Mode with Command Prompt using the arrow keys and then press Enter key on your keyboard.
  4. At the command prompt type:
  5. c: [ENTER]
    cd\[ENTER]
    cd program files[ENTER]
    cd fsi[ENTER]
    cd f-prot[ENTER]
    fpcmd c: /disinf /auto /report=dosrep.txt[ENTER]

    The command, c: /disinf /auto /report=dosrep.txt scans drive C: and automatically disinfects infected/suspicious files. Then creates a scan report named dosrep.txt (user defined report name). To view your scan report, browse "C:\Program Files\FSI\F-Prot" (default location) and open "dosrep.txt". Please note that the scanning must be done for each drive individually. For further information, see Command-Line Scanner scanning switches.

  6. When the scan has completed, please restart the computer in normal mode.

NB! If the scanner simply runs for about 2-3 seconds and then reports that it only scanned the boot sector and mbr it is likely that you did not put a space in between the commands. There is a space in front of all the commands, i.e. SPACE /disinf SPACE /auto etc.

See also:

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F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
Stay up to date with life cycle policies for F-PROT Antivirus for Windows.
Definitions of common antivirus terminology.


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