Summary

Product:	F-PROT Antivirus for Windows
Version:	All versions

Please note that version 6 of F-PROT Antivirus for Windows has been released. We recommend that all Home, Corporate and Mail Server users of version 3 of F-PROT Antivirus for Windows upgrade their program to the newest version as soon as possible.

What to do if you are repeatedly being redirected back to the Customer Sign-in page when downloading the program

If you are repeatedly being redirected back to the Customer Sign-in page while trying to download the program from the Customer Zone then please make sure that the date and time settings on your computer are correct.

The problem you are experiencing is most likely an authentication issue due to incorrect settings of the clock on your computer.

To change the date and time settings:

1. Press Start, click Control Panel, and then double-click Date and Time. You can also open the Date and Time properties by double-clicking the clock in the system tray.
2. Click the Time Zone tab and select the appropriate time zone in your location.
3. In the Date and Time tab, select the appropriate date and set the clock correctly.
4. Click OK to save new settings.

If the procedure above does not solve the problem, please contact our technical department.

See also:

• Why do I get a cookie error when signing in to the Customer Zone?

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