|I just bought F-PROT Antivirus but haven't received a confirmation e-mail with my customer number!|
If you have recently purchased F-PROT Antivirus but have not received a confirmation e-mail including your Customer Number please make sure that e-mail from the domain of f-prot.com is not blocked by the filtering policy operated by your Internet Service Provider or by any odownloadmail filtering policy. You may need to contact your ISP and request that e-mail from the domain of f-prot.com be whitelisted.
In reaction to the large amounts of spam filling up e-mail user's inboxes, some Internet Service Providers have taken to desperate measures and blocked large swathes of e-mail domains including many domains sending out legitimate e-mail. As FRISK Software has no control over such policies it is imperative that users ensure that e-mail sent by FRISK Software from the domain of f-prot.com is not blocked by over-zealous e-mail filtering policies.
For sensible and effective e-mail filtering please take a look at the F-Prot AVES Managed Online E-mail Security Service.
If this does not solve your problem please contact our support department.