FRISK Software International

I already renewed my subscription but I still cannot download a new version

During the on-line renewal process you are asked to enter your Customer Number. If you fail to do so, you are considered a new customer and a new Customer Number is automatically generated for you. The old Customer Number is therefore not renewed and becomes invalid after its subscription has expired.

Please refer to the Customer Number that is included in the latest e-mail confirmation you received from our sales department.

If you are using F-PROT Antivirus for Windows, Home Use version, then it is most likely that the Customer Number stated in your Updater is incorrect. You can change this by clicking on "settings" in the Updater, where you can enter the correct Customer Number.

We recommend that you copy the Customer Number from the e-mail confirmation and paste it into the appropriate field.

If you are still having problems with your Customer Number then please contact our sales department.

See also:

Feedback | Contact Technical Support | Contact Sales Support

 
F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
F-PROT Antivirus
- for Windows
- for UNIX
- for Exchange
F-PROT AVES
Stay up to date with life cycle policies for F-PROT Antivirus for Windows.
Definitions of common antivirus terminology.


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