FRISK Software International

What to do if you are unable to download

Which problem are you having?
  • Getting invalid login error when logging into the Customer Zone. This only occurs when your Customer Number has been mistyped. Please make sure you have entered your Customer Number correctly. Please note that your Customer Number contains both letters and numbers, so e.g. 0 (zero) and O (capital o) can look similar. We recommend that you copy the Customer Number directly from the e-mail confirmation and paste it into the appropriate field.
  • Getting Cookie error when logging into the Customer Zone. This cookie error only occurs when your browser's cookie privacy settings are set too high. To fix this problem, please see click here.
  • Cannot access the downloading page after a successful login. This problem is most likely due to temporary network traffic and we recommend that you please try again later. We apologize for the inconvenience.
  • Repeatedly being redirected back to the Customer Sign-in page when downloading the program. This is problem is most likely an authentication issue due to incorrect settings of the clock on your computer. To fix this issue, please make sure that the date and time settings on your computer are correct. For further information, click here.

If none of the above solves your problem, please contact our technical department.

See also:

Feedback | Contact Technical Support | Contact Sales Support

 
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