|I just bought the software but haven't received a confirmation e-mail with my customer number|
If you have recently purchased the software from our website but have not received a confirmation e-mail yet, please make sure that e-mail address from the f-prot.com domain is not blocked by any active e-mail filtering policies, including those operated by your Internet Service Provider. You may need to contact your ISP and request that the e-mail address from f-prot.com domain be white listed.
In reaction to the large amounts of spam filtering up e-mail user's inboxes, some Internet Service Providers have taken desperate measures and blocked large swathes of e-mail domains including domains sending out legitimate e-mails. As FRISK Software has no control over such policies, it is imperative that users ensure that e-mail sent by FRISK Software from f-prot.com domain is not blocked by e-mail filtering policies.
For sensible and effective e-mail filtering service, please take a look at the F-PROTAVES Managed Online E-mail Security Service.
If you still cannot locate your e-mail confirmation, please contact our sales department.See also: