Here are step-by-step instructions on renewing your subscription online.

You may need to enter your Customer Number to renew your subscription online otherwise you will be considered as a new customer and a new Customer Number will be automatically generated for you. The old Customer Number will then not be renewed and became invalid after its subscription has expired.

1. Go to our Order/Renew page at http://www.f-prot.com/renew.html
2. In the order form, select your location and enter your Customer Number then click Proceed to product selection.
3. In Product and License Type page, select the appropriate product you want to renew by entering the quantity you wish to order. You may check I am requesting the 25% educational/non-profitable discount check box if you are buying for schools or non-profitable institutions, to receive the discount. Then click Order F-PROT Antivirus.
4. In Customer Information page, do the following:
• In "Billing information", please update your contact information if necessary. Then, select how you would like to receive the invoice and license information, either by e-mail (selected by default) or airmail.
• In "Credit card information", select which credit card you want to use e.g. VISA, MasterCard, EuroCard.
• Click Proceed to Confirmation.

5. In Confirmation page, read the information of your purchase carefully and make sure it is all correct before you send the order. Make necessary changes if needed. After confirming your order, click Confirm and Send This Order.

When you have completed your order it will be processed by our automated sales system. You will receive a confirmation e-mail immediately with details of your purchase. Soon thereafter you will receive the invoice and license via e-mail with your Customer Number and a URL link to a page where you can download your fully licensed copy of the products you have purchased, along with download and installation instructions.

If you are having problems ordering online, please contact our sales department with further information on your problem, including the browser you are currently using.

• How much does it cost to renew?
• I already renewed my subscription but I am still receiving renewal notices
• Discount information
• How do I know if my purchase went through?
• Can I use the software after the license period has expired?